GENERAL TERMS AND CONDITIONS

1. GENERAL

All visitors to Museum of Illusions in Maastricht are subject to these terms and conditions. Derogations are valid only if agreed in writing.

2. DEFINITIONS

Museum of Illusions in Maastricht: business name of Most B.V., which is the company responsible for the management and operation of the museum.
Museum space: the site of museum at Mosae Forum 12-18 in Maastricht, including all areas such as the museum store.
Consumer: anyone using the Museum of Illusions in Maastricht website and other online applications, the online ticket shop, the museum store or the online shop.
Museum staff: anyone representing the museum and who is identifiable as such.

3. ADMISSION TICKETS

Article 3.1
Museum of Illusions in Maastricht publishes admission prices through its proprietary channels, on the website, by the entrance to the museum and through direct communications. The prices listed here are not subject to change. Museum of Illusions in Maastricht cannot be held responsible for (incorrect) publication of admission prices by third parties.

Article 3.2
Admission tickets can be purchased at the entrance, on the website or from one of the museum’s official resellers.

Article 3.3
A visitor will be eligible for a discounted admission fee if he or she meets the applicable conditions. Museum staff may ask for proof of ID for the discounted admission fee. If the visitor cannot produce a proof of ID or the proof of ID is not valid, the visitor will be charged the regular admission price.

Article 3.4
A visitor who has purchased an admission ticket will not be entitled to a refund or any kind of compensation in case of loss or theft of the ticket. Once an admission ticket has been purchased, it cannot be exchanged.

4. OPENING HOURS

Article 4.1
Museum of Illusions in Maastricht publishes its opening hours through its proprietary channels, on the website, by the entrance to the museum and through direct communications. Museum of Illusions in Maastricht reserves the right to change previously published opening hours without visitors being entitled to a refund of the price paid for their admission ticket. Museum of Illusions in Maastricht cannot be held responsible for (incorrect) publication of opening hours by third parties.

Article 4.2
Part of the museum space may be closed to visitors on certain occasions. Such will not entitle visitors to a refund of the admission price. When a substantial part of the museum space is closed to visitors, there will be a notice on the website and by the entrance, and a reduced admission fee will apply or another kind of compensation will be offered.

5. VISITS

Article 5.1
Visitors must conduct themselves in the museum space in compliance with the standards of public order and with these regulations, while always abiding by the instructions of museum staff. Failing that, visitors may be denied access without being entitled to a refund of the admission fee or other costs incurred.

Article 5.2
Parents or supervisors of under-age children, either in organized groups or not, are responsible for the children’s behaviour.

Article 5.3
Museum of Illusions in Maastricht provide access for strollers, mobility scooters, wheelchairs, etc. Parking those in front of the museum is not allowed. Visitors are not allowed to bring umbrellas into the museum. There are umbrella stands available by the entrance. Museum of Illusions in Maastricht does not accept responsibility for damage to or loss or theft of goods left by visitors.

Article 5.4
The museum space can be accessed with small rucksacks or handbags, provided these are hand-carried or worn on the front. Large backpacks, handbags or other bags can be left at the reception. What qualifies as large and small is at the discretion of museum staff. Museum of Illusions in Maastricht does not accept responsibility for damage to or loss or theft of goods left by visitors.

Article 5.5
Museum staff may ask to inspect a visitor’s bag for security reasons or in case of suspected theft or possible damage in the museum.

Article 5.6
Smoking, eating or drinking is not permitted in the museum space, except for in the outside area.

Article 5.7
Pets are not admitted, except for official guide dogs.

Article 5.8
Visitors are liable for any damage caused by them.

Article 5.9
Visitors are allowed to take pictures or shoot video, albeit without the use of additional lighting and tripods.

6. COMPLAINTS

If a visitor has a complaint, he or she can turn to the entrance desk for a complaint form. The completed complaint form can subsequently be handed in to the entrance desk. Complaints can also be submitted in writing to maastricht@museumofillusions.nl. Museum of Illusions in Maastricht will respond to complaints within 15 working days.

7. LIABILITY AND FORCE MAJEURE

Article 7.1
Visitors enter the museum space at their own risk. Museum of Illusions in Maastricht can only be held liable for injury to a visitor or loss or damage to the properties of a visitor if caused by intent or gross negligence on the part of Museum of Illusions in Maastricht. Damage or injury will be covered up to the amount for which Museum of Illusions in Maastricht is insured or should in all reasonableness be insured. Possible compensation can never exceed the loss determined by Museum of Illusions in Maastricht’s insurer. Museum of Illusions in Maastricht can never be held liable for indirect losses or damage.

Article 7.2
Shortcomings caused by force majeure can never be attributed to Museum of Illusions in Maastricht and will never lead to entitlement to a refund or compensation. Force majeure is a suspensive or resolutive condition for these general terms and conditions.

8. PRIVACY

Article 8.1
There is CCTV video surveillance all over the museum space. Video footage will be stored in line with legal provisions and, whenever required, be shared with the police.

Article 8.2
Museum of Illusions in Maastricht reserves the right to take photos and shoot video in the museum space to use for publicity purposes. Visitors who object to appearing in such photos and video can let Museum of Illusions in Maastricht know, and Museum of Illusions in Maastricht will then endeavour to prevent publication of any photos and video featuring the visitor in question.

Article 8.3
Museum of Illusions in Maastricht uses cookies to facilitate the use of our website and to compile a profile of consumers’ online behaviour. For this, Museum of Illusions in Maastricht uses a service provided by Google,which may share the information with third parties if legally required to do so or to the extent that third parties process the information on Google’s behalf. Data collected will not be linked to names, addresses, email addresses, etc. The consumer has the right to request access to the data and have it rectified or erased.

Article 8.4
Consumers can sign up to our online newsletter. Registration data for the newsletter are stored in a database that is used only by Museum of Illusions in Maastricht and not disclosed to third parties. Consumers can access, rectify or erase their personal data themselves through the newsletter. They can also do so by emailing a request to maastricht@museumofillusions.nl.

Article 8.5
Consumers can purchase products from the online shop. The personal data needed for that are requested during the ordering process and stored in a database. These personal data are used only by Museum of Illusions in Maastricht for the purposes of the purchase. The consumer has the right to access the personal data, have the personal data rectified or have the personal data erased by submitting a request to that effect to maastricht@museumofillusions.nl.

Article 8.6
Consumers can purchase admission tickets on the tickets page on the website. The personal data needed for that are requested during the ordering process and stored in a database operated by our partner Global Partners. These personal data are used only by Museum of Illusions in Maastricht for the purposes of the purchase. The consumer has the right to access the personal data, have the personal data rectified or have the personal data erased by submitting a request to that effect to maastricht@museumofillusions.nl.

9. SMART SHOP

Article 9.1
Consumers can purchase products at the museum store. Products displayed are sold at the indicated price, which includes VAT.

Article 9.2
Items purchased at the museum store can be exchanged by returning the product to Museum of Illusions in Maastricht in person with the receipt within 14 days. Returns are accepted only on account of production or sales faults. The consumer will then receive a non-faulty version of the same product. If the product in question is no longer available, the purchase price will be refunded. Products can also be returned by post, whereby shipping will be at the consumer’s expense.

Article 9.3
The cooling-off period for items purchased online is 14 days. If the product does not meet the consumer’s expectations and is returned within 14 days, the purchase price will be refunded, as will any shipping charges for the initial shipping. Shipping charges for returning the items will not be refunded.

10. APPLICABLE LAW

These general terms and conditions and the activities are subject to Dutch law.

Maastricht, July 2020″