{"id":2628,"date":"2022-09-05T11:25:19","date_gmt":"2022-09-05T09:25:19","guid":{"rendered":"https:\/\/maastricht.museumofillusions.nl\/faq\/"},"modified":"2025-05-28T13:31:30","modified_gmt":"2025-05-28T11:31:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/maastricht.museumofillusions.nl\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\n<header id=\"navigation\" class=\"navigation   show\"\n        role=\"navigation\">\n\n  \n<div class=\"nav-bar c\">\n\n  <div class=\"nav-bar__left\">\n    <a href=\"https:\/\/maastricht.museumofillusions.nl\/fr\/\" aria-label=\"Museum of Illusions Location\" data-home=\"true\" class=\"logo js-close-menu\">\n      <img decoding=\"async\" src=\"https:\/\/maastricht.museumofillusions.nl\/wp-content\/uploads\/2024\/07\/moi-maastricht-EN-1.png\" loading=\"eager\" fetchpriority=\"high\" width=\"1\" height=\"1\" alt=\"moi maastricht en\">\n    <\/a>\n\n    <div class=\"show desktop\">\n          <nav class=\"mega-menu\" >\n      <ul>\n        \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/ontdek\/\"\n                     aria-label=\"Ontdek\">Ontdek<\/a>\n  \n  \n<\/li>\n<li>\n\n  <span class=\"trigger\">    <a href=\"#\"\n                     aria-label=\"Groepsbezoeken\">Groepsbezoeken<\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/group-visit\/schoolbezoek\/\"\n                     aria-label=\"Schoolbezoek\">Schoolbezoek<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/group-visit\/private-group\/\"\n                     aria-label=\"Priv\u00e9 groep\">Priv\u00e9 groep<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/group-visit\/team-building\/\"\n                     aria-label=\"Team Building\">Team Building<\/a>\n  \n  \n<\/li>  <\/ul>\n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/blog\/\"\n                     aria-label=\"Blog\">Blog<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/onderwijs\/\"\n                     aria-label=\"Onderwijs\">Onderwijs<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/evenementen\/\"\n                     aria-label=\"Evenementen\">Evenementen<\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n      <\/div>\n    <div class=\"show\">\n\n              <div class=\"submenu desktop\">\n          <button class=\"submenu__trigger js-submenu-trigger\" aria-expanded=\"false\" aria-controls=\"submenu-nav\" aria-haspopup=\"true\" aria-label=\"Submenu trigger for navigation\">\n            <svg class=\"icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 17 3\">\n  <circle class=\"c1\" cx=\"1.5\" cy=\"1.5\" r=\"1.5\" fill=\"#fff\"\/>\n  <circle class=\"c2\" cx=\"8.5\" cy=\"1.5\" r=\"1.5\" fill=\"#fff\"\/>\n  <circle class=\"c3\" cx=\"15.5\" cy=\"1.5\" r=\"1.5\" fill=\"#fff\"\/>\n<\/svg>\n          <\/button>\n\n              <nav class=\"\" >\n      <ul>\n        \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/faq\/\"\n                     aria-label=\"FAQ\">FAQ<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/upload-photo\/\"\n                     aria-label=\"Foto uploaden\">Foto uploaden<\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n          <\/div>\n          <\/div>\n  <\/div>\n\n<div class=\"nav-bar__right show\">\n  <div class=\"cta-menu active-btn-script\">\n        <nav class=\"\" >\n      <ul>\n        \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/contact\/\"\n                     aria-label=\"Contact\">Contact<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/koop-tickets\/\"\n                     aria-label=\"Koop Tickets\">Koop Tickets<\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n            <button class=\"btn btn--m\" onclick=\"event.preventDefault(); 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_smtz('openwidget', 1 * new Date(), {\r\n        productId: '60796',\r\n        lightbox: true,\r\n        listView: false,\r\n        gId: '19327',\r\n        wId: '1253',\r\n        codes: '3YCXG4NX',cats: '81864',\r\n        linkText: 'en: ,,, fr: ,,, de: ,,, it: ',\r\n        linkUrl: 'en: ,,, fr: ,,, de: ,,, it: ',\r\n      });\">acheter des billets<\/button>                <nav class=\"cta-menu\" >\n      <ul>\n        \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/contact\/\"\n                     aria-label=\"Contact\">Contact<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/koop-tickets\/\"\n                     aria-label=\"Koop Tickets\">Koop Tickets<\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n      <\/div>\n\n        <nav class=\"main-menu\" >\n      <ul>\n        \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/ontdek\/\"\n       class=\"js-close-menu\"              aria-label=\"Ontdek\">Ontdek<\/a>\n  \n  \n<\/li>\n<li>\n\n  <span class=\"trigger\">    <a href=\"#\"\n       class=\"js-close-menu\"              aria-label=\"Groepsbezoeken\">Groepsbezoeken<\/a>\n  <svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n    <ul>\n    \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/group-visit\/schoolbezoek\/\"\n       class=\"js-close-menu\"              aria-label=\"Schoolbezoek\">Schoolbezoek<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/group-visit\/private-group\/\"\n       class=\"js-close-menu\"              aria-label=\"Priv\u00e9 groep\">Priv\u00e9 groep<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/group-visit\/team-building\/\"\n       class=\"js-close-menu\"              aria-label=\"Team Building\">Team Building<\/a>\n  \n  \n<\/li>  <\/ul>\n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/blog\/\"\n       class=\"js-close-menu\"              aria-label=\"Blog\">Blog<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/onderwijs\/\"\n       class=\"js-close-menu\"              aria-label=\"Onderwijs\">Onderwijs<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/evenementen\/\"\n       class=\"js-close-menu\"              aria-label=\"Evenementen\">Evenementen<\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n\n        <nav class=\"sub-menu\" >\n      <ul>\n        \n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/faq\/\"\n       class=\"js-close-menu\"              aria-label=\"FAQ\">FAQ<\/a>\n  \n  \n<\/li>\n<li>\n\n      <a href=\"https:\/\/maastricht.museumofillusions.nl\/upload-photo\/\"\n       class=\"js-close-menu\"              aria-label=\"Foto uploaden\">Foto uploaden<\/a>\n  \n  \n<\/li>      <\/ul>\n    <\/nav>\n  \n  <\/div>\n<\/div><\/header>\n\n\n<section class=\"cover smaller center\">\n  <div class=\"c\">\n          <div class=\"h3 headline uppercase\">\n        <span class=\"sub-small\" style=\"opacity: 0\"><\/span>\n        <h1 class=\"title h3\" style=\"opacity: 0\">FAQ<\/h1>\n      <\/div>\n                        <\/div>\n<\/section>\n\n\n\n<section class=\"faq\">\n  <div class=\"c\">\n    \n    <ul class=\"accordion text-content\">\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Combien de temps dure une visite au Museum of Illusions Maastricht ?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Le temps de visite classique de notre mus\u00e9e est d&rsquo;au moins une heure. La plupart des visiteurs restent entre une heure et une heure et demie ; cela d\u00e9pend du rythme que vous choisissez. Si l&rsquo;on tient compte des explications au d\u00e9but de la visite et des cartes d&rsquo;information dans le mus\u00e9e, il vous faudra une heure ou plus pour d\u00e9couvrir et comprendre toutes les illusions. N&rsquo;h\u00e9sitez pas \u00e0 demander l&rsquo;aide de l&rsquo;un de nos sp\u00e9cialistes des illusions ! Outre les illusions, nous proposons \u00e9galement des jeux casses-t\u00eates, qui peuvent durer entre 30 minutes et une heure.<\/p>\n          <\/div>\n        <\/li>\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Comment acheter nos entr\u00e9es?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Il y a deux fa\u00e7ons d&rsquo;acheter des billets pour le Museum of Illusions Maastricht : en ligne ou sur place \u00e0 la r\u00e9ception. Pour les r\u00e9servations en ligne, vous pouvez acheter des billets directement via ce lien : https:\/\/museumofillusions.nl\/buy-tickets\/. Pour les r\u00e9servations sur place, veuillez contacter notre personnel \u00e0 la r\u00e9ception. Veuillez noter que nous n&rsquo;acceptons pas d&rsquo;argent liquide et que nous n&rsquo;acceptons donc pas d&rsquo;esp\u00e8ces, mais uniquement des paiements par carte.<\/p>\n<p>Il est recommand\u00e9 d&rsquo;opter pour une r\u00e9servation en ligne pendant les vacances scolaires afin d&rsquo;\u00e9viter les longues attentes \u00e0 l&rsquo;entr\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n          <\/div>\n        <\/li>\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">O\u00f9 pouvons-nous garer la voiture ?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Bien que le mus\u00e9e lui-m\u00eame ne dispose pas d&rsquo;un parking priv\u00e9, il existe plusieurs parkings payants dans les environs. En face du mus\u00e9e se trouve le Q-Park Mosae Forum et \u00e0 5 minutes \u00e0 pied du Sphinx. \u00c0 c\u00f4t\u00e9 de la gare ferroviaire se trouve \u00e9galement un parking (P+R Station), \u00e0 partir duquel il faut environ 15 minutes de marche pour se rendre au mus\u00e9e.<\/p>\n          <\/div>\n        <\/li>\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Le Museum of Illusions Maastricht est-il accessible par les transports en commun ?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Le Museum of Illusions Maastricht se trouve \u00e0 13 minutes de marche de la gare centrale de Maastricht. De plus, notre mus\u00e9e se trouve \u00e0 moins d&rsquo;une minute de marche de l&rsquo;arr\u00eat de bus Mosae Forum\/Centrum. Pour l&rsquo;arr\u00eat de bus Mosae Forum\/Centrum, vous pouvez utiliser les lignes de bus suivantes : 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, 15, 20a, 45, 48, 62, 63, 110, 650.<\/p>\n          <\/div>\n        <\/li>\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Le mus\u00e9e est-il accessible aux personnes \u00e0 mobilit\u00e9 r\u00e9duite ?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Oui, Museum of Illusions Maastricht s&rsquo;efforce d&rsquo;\u00eatre aussi inclusif que possible et veille \u00e0 ce que le mus\u00e9e soit accessible aussi bien \u00e0 pied qu&rsquo;en fauteuil roulant ou en scooter de mobilit\u00e9. \u00c0 l&rsquo;exception de deux salles o\u00f9 le sol doit \u00eatre inclin\u00e9 pour cr\u00e9er l&rsquo;illusion, toutes les autres illusions d&rsquo;optique sont enti\u00e8rement accessibles aux personnes \u00e0 mobilit\u00e9 r\u00e9duite. Nous disposons \u00e9galement de toilettes pour handicap\u00e9s.<\/p>\n          <\/div>\n        <\/li>\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Est-il permis de manger et\/ou de boire dans le mus\u00e9e ?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Non, la nourriture et les boissons ne sont pas autoris\u00e9es dans le mus\u00e9e. Toutefois, une bouteille en plastique ou une bouteille d&rsquo;eau est accept\u00e9e.<\/p>\n          <\/div>\n        <\/li>\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Comment r\u00e9server une visite de groupe au mus\u00e9e ?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Pour les visites de groupes, veuillez nous contacter \u00e0 l&rsquo;adresse maastricht@museumofillusions.nl en pr\u00e9cisant le nombre de personnes et la date souhait\u00e9e. Il est conseill\u00e9 d&rsquo;envoyer un courriel au moins 15 jours avant la visite.<\/p>\n          <\/div>\n        <\/li>\n              <li class=\"accordion-item js-accordion-item\">\n          <button type=\"button\" class=\"accordion-trigger accordion-title\" aria-label=\"Trigger\">\n            <p class=\"title\">Quelles sont les langues disponibles au mus\u00e9e?<\/p>\n            <span class=\"indicator\"><svg class=\"icon\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 17 10\">\n  <path opacity=\".9\" d=\"m16 1.167-7.5 7.5-7.5-7.5\" stroke=\"#fff\" stroke-width=\"1.667\"\/>\n<\/svg><\/span>\n          <\/button>\n          <div class=\"accordion-content\">\n            <p>Au Museum of Illusions Maastricht, vous trouverez des explications de chaque illusion en fran\u00e7ais, n\u00e9erlandais, anglais et en allemand.<\/p>\n<div>Notre staff ainsi que nos guides parlent n\u00e9erlandais et anglais.<\/div>\n<p>&nbsp;<\/p>\n          <\/div>\n        <\/li>\n          <\/ul>\n  <\/div>\n<\/section>\n\n\n            <ul class=\"mobile-menu\">\n        <li>\n          <a class=\"btn\" href=\"\/fr\/contact-us\/\">\n            <span>Contact <\/span>\n          <\/a>\n        <\/li>\n                  <li>\n            <button class=\"btn btn--m\" onclick=\"event.preventDefault(); _smtz('openwidget', 1 * new Date(), {\r\n        productId: '60796',\r\n        lightbox: true,\r\n        listView: false,\r\n        gId: '19327',\r\n        wId: '1253',\r\n        codes: '3YCXG4NX',cats: '81864',\r\n        linkText: 'en: ,,, fr: ,,, de: ,,, it: ',\r\n        linkUrl: 'en: ,,, fr: ,,, de: ,,, it: ',\r\n      });\">acheter des billets<\/button>          <\/li>\n              <\/ul>\n      \n<footer id=\"footer\" class=\"footer\">\n    <div id=\"footer-menu\" class=\"footer-menu\">\n  <div class=\"c\">\n    <div class=\"footer-menu__left\">\n      <div class=\"logo\">\n        <a href=\"\/\" aria-label=\"Museum of Illusions Location\">\n          <img decoding=\"async\" src=\"https:\/\/maastricht.museumofillusions.nl\/wp-content\/uploads\/2024\/07\/moi-maastricht-EN-1.png\" width=\"1\" height=\"1\" alt=\"moi maastricht en\" loading=\"lazy\">\n        <\/a>\n      <\/div>\n      <p class=\"small\">Entrez dans le monde fascinant des illusions, o\u00f9 rien n'est jamais tout \u00e0 fait ce qu'il semble \u00eatre. 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